FAQ
FAQ
Products and Collection
1. What types of bags can I find at ColaboxHub?
Our collection includes statement handbags, everyday totes, and quilted animal-themed tote bags. Designs range from patriotic and heritage-inspired pieces to playful cat and dog designs. Please refer to the individual product page for the available size, images, price, and product-specific details.
2. Are the bags handcrafted?
Selected product descriptions in our 250th Anniversary Final Collection describe the bags as handcrafted. Because product details may vary by design, please check the product page for the most accurate information about a specific bag.
3. What are the dimensions of the bags?
Dimensions vary by product. For example, the Glory Bag product page lists a size of 13 inches wide × 15.75 inches high. Please review the specifications on the product page before ordering, especially if you need a particular capacity or fit.
4. Will a sold-out design be restocked?
Selected final-collection product pages state that sold-out items will not be restocked. Availability can vary by product, so we recommend purchasing your preferred design while it is still listed as available.
5. Are the colors shown online exact?
We make every effort to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and the production characteristics of each item.
Orders and Payment
6. How can I place an order?
Choose your preferred bag, select the quantity, and click Add to Cart or Buy Now. Follow the checkout instructions to enter your shipping and payment information. Please check your address and order details carefully before completing your purchase.
7. What payment methods are accepted?
The product page displays payment options including PayPal and card payment. Available options may vary according to your location and the checkout page at the time of purchase.
8. Can I cancel my order after placing it?
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled. Please contact cs@colaboxhub.com as soon as possible and include your order number.
9. What should I do if I receive the wrong, damaged, or defective item?
Please contact us within 7 days of delivery and provide your order number together with clear photos or videos showing the issue. Our support team will review the case and help determine the next steps.
Shipping and Delivery
10. Do you offer worldwide shipping?
Yes. ColaboxHub offers free worldwide shipping on orders.
11. How long does order processing take?
Orders are generally processed within 1–3 business days. Processing may take slightly longer during peak seasons or promotional periods.
12. How long does delivery take?
Standard shipping typically takes 7–10 business days, while express shipping typically takes 3–5 business days. Actual delivery time may vary according to your destination, customs clearance, carrier operations, weather, and seasonal shipping volume.
13. Will I receive tracking information?
Yes. After your order has been processed and shipped, we will send a confirmation email with tracking information. Please check your inbox and spam or promotional folders if you do not see the email.
14. Can items from the same order arrive separately?
Yes. If an order contains multiple items, products may be shipped separately depending on stock availability. Please use the tracking information provided for each shipment.
15. What happens if I entered the wrong shipping address?
Please verify your shipping address carefully before placing your order. ColaboxHub is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at cs@colaboxhub.com.
Returns and Refunds
16. What is your return policy?
ColaboxHub offers a 30-day return policy from the date of delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by valid proof of purchase or order confirmation. A return must be requested and approved before the item is sent back.
17. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or the mistake was caused by ColaboxHub. Original shipping costs are non-refundable, and applicable return shipping fees may be deducted from the refund.
18. When will I receive my refund?
After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within a few business days. The final posting time depends on your bank or payment provider.
19. Can I exchange an item?
Exchanges are available only for items that arrive defective or damaged. Please email cs@colaboxhub.com with your order number and clear photos or videos of the problem so our team can assist you.
20. How can I contact customer service?
Email cs@colaboxhub.com or WhatsApp +852 7048 5128. Customer service hours are Monday to Friday, 9:00 AM–6:00 PM Hong Kong Time. For return and refund questions, the website states that the team aims to respond within 24–48 business hours.
Important Note
Product availability, prices, promotions, delivery estimates, and policy terms may change. The terms shown on the website and the applicable product or policy page at the time of purchase will govern your order.
