Refund policy

Returns & Refund Policy

This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted at ColaboxHub. By placing an order on our website, you agree to the terms below.

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. A valid proof of purchase or order confirmation is required.

Please note that returns must be requested and approved before sending any items back. Do not send your return directly to the manufacturer.

Certain items are not eligible for return, including but not limited to:

Items that have been used or damaged by the customer
Products not in their original condition or missing parts
Items returned after 30 days from delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within a few business days. The exact timing may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund, please first check your bank account. Then contact your credit card provider, as it may take some time before the refund is officially posted. You may also contact your bank for further information.

If you have completed all of the above and still have not received your refund, please contact us at cs@colaboxhub.com.

Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need an exchange, please contact us at cs@colaboxhub.com with your order number and clear photos or videos showing the issue. Our support team will assist you with the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Shipping costs are non-refundable. If a refund is issued, return shipping fees may be deducted where applicable.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

Order Issues

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Cancellations

Orders can be canceled within 12 hours of purchase. Once the order has been processed or shipped, it can no longer be canceled.

Policy Updates

We reserve the right to update or modify this Returns & Refund Policy at any time without prior notice. The version in effect at the time of your purchase will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us at cs@colaboxhub.com. We are here to help and will respond within 24–48 business hours.